- The campaign is only included in Addition to Tariff 12 +2 Campaign and Addition to Tariff 30 Mbit at Home with 12 Months commitment< /strong>packages will be included.
- Subscribers who registered between 01.06.2024 and 30.06.2024 will be able to benefit from the campaign.
- Your internet speed may vary depending on your geographical location and natural conditions for Wi-Fi connection type.
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sasasHome Internet Free Modem Campaign
Between 01.06.2024 and 30.06.2024, subscribers who choose the Vodafone Home Internet Additional to Tariff 12 + 2 Campaign and Additional to Tariff Home 30 Mbit 12-Month Contract Packages will receive a free modem.
The Vodafone Home Internet packages affected by the campaign are as follows:
- Red Additional to Tariff Home 5Mbit 12 + 2
- Red Additional to Tariff Home 10Mbit 12 + 2
- Red Additional to Tariff Home 20Mbit 12 + 2
- Red Additional to Tariff Home 30Mbit 12
- Other Additional to Tariff Home 5Mbit 12 + 2
- Other Additional to Tariff Home 10Mbit 12 + 2
- Other Additional to Tariff Home 20Mbit 12 + 2
- Other Additional to Tariff Home 30Mbit 12
- SuperCool Additional to Tariff Home 5Mbit 12 + 2
- SuperCool Additional to Tariff Home 10Mbit 12 + 2
- SuperCool Additional to Tariff Home 20Mbit 12 + 2
- SuperCool Additional to Tariff Home 30Mbit 12
Principles and Other Frequently Asked Questions
Fundamentals
Fair Usage Quota
What is the Fair Usage Policy (FUP)?
The Fair Usage Policy is a concept encountered in home and mobile internet usage. Essentially, the Fair Usage Policy is a system designed to ensure that internet users are minimally affected by high data traffic. For example, if an internet user with a speed of 20 Mbps has a data download limit of 10 GB, their internet speed will be reduced to 5 Mbps once the data download limit is reached. This quota varies according to the package chosen by the users.
During what hours is the Fair Usage Policy applicable?
The FUP comes into effect after the first 10 GB of standard bandwidth usage (5 Mbps, 10 Mbps, or 20 Mbps) between 08:00 and 19:00. From 19:00 to 23:00, the FUP applies regardless of usage.
How does internet access speed change when the Fair Usage Policy is exceeded?
Between 08:00 and 19:00, if usage does not exceed 10 GB, there is no speed reduction. However, if it exceeds 10 GB, the speed is reduced by 2 Mbps for every additional 5 GB used. From 19:00 to 23:00, the speed is reduced by 2 Mbps for every 1 GB used. The minimum speed is 1 Mbps.
How does the Fair Usage Policy affect upload speeds when exceeded?
The FUP does not affect upload speeds. Upload speeds remain between a minimum of 2 Mbps and a maximum of 4 Mbps.
What is the time frame during which the Fair Usage Policy is not applied?
The FUP is not applied between 23:00 and 08:00, during which speeds can go up to 25 Mbps.
Does the Fair Usage Policy vary according to the selected package?
The FUP does not vary according to the selected packages. It is activated based on the GB used. The FUP system is not applied in Vodafone Home Gamer and dedicated Home Internet packages.
Is SMS notification provided when the Fair Usage Policy is exceeded?
No SMS notification is provided when the FUP is exceeded. Customers who complain about speed are contacted by customer service and informed about the FUP. If requested by the customers, their packages are upgraded.