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sasasNo Withdrawal Fee Campaign
- “No withdrawal fee” campaign is valid for new subscriptions.
- Complaints will be evaluated if they are due to shooting quality. The customer should register a network complaint through the call center or dealer channels.
- The "withdrawal fee" in the "No withdrawal fee campaign" is the situation in which the customer is not charged the fee they should pay if they terminate the commitment early.
- If the customer is not satisfied in the first month, they can cancel their line completely without paying a cancellation fee.
- According to the legislation, if the customer is not satisfied, at least 90 days (3 months) must have passed since the line purchase in order to change the operator. The customer does not have the right to make the same complaint within 3 months after the first month's complaint.
- Campaign end date: -
All customers who will benefit from the campaign will be informed of the campaign end date through the electronic communication service they received at least 15 days ago and also by publishing it on the internet (website).