Smart Process Management Solution is a cloud-based Vodafone Business service that systematizes repeatable tasks in different sectors and departments and supports them to continue with a much smaller workforce.
Smart Process Management
Smart Process Management is a cloud-based service offered by Vodafone Business that systematizes repeatable tasks across different sectors and departments, reducing the need for extensive manpower. To use the service, a 12-month commitment agreement must be signed. Since no hardware is provided, setup is done through remote or on-site training provided by post-sales support experts, and support requests can be made through the portal. Users are granted various permissions to access the software, and reports can be downloaded in XLS and PDF formats. Additional licenses are available via a rental model, with pricing based on the number of users. Integration is possible with various systems through web service infrastructure. If the service is canceled before the end of the commitment period, an early termination fee is applied. Basic users have specific permissions within various modules.
Principles and Other Frequently Asked Questions
What is Smart Process Management?
Does a commitment need to be taken from the customer for Smart Process Management?
To benefit from the service, it is sufficient to sign a 12-month Smart Process Management commitment along with company documents.
What documents must be signed by the customer to participate in the campaign?
The Smart Process Management product will be sold to Vodafone Business customers with a 12-month commitment.
How to install?
Since no hardware is provided within the scope of service, on-site installation is not required. In order for the software to be used with full efficiency, our after-sales support experts should provide remote or on-site training services after installation, depending on customer preference. The customer can perform the installation himself, in line with the installation video on the portal where he uses the product. If the customer requires support, they can register via the backoffice screens on the portal. After the registration is opened, the solution partner will contact the Customer and provide remote support. Additionally, a module containing detailed training videos on system usage will also be available on the platform.
What are the training options for Smart Process Management?
You can plan Smart Process Management training with online or face-to-face education options. Only online education can be provided for under 20 licenses. Face-to-face education is provided on a one-time basis. The documents related to all processes will also be available on a platform so that you can use them in subsequent processes.
How to access Smart Process Management?
Since the product is cloud-based, the customer will access the system via his own internet connection using his own phone, tablet or computer. Inability to receive service due to internet access is not considered within the scope of the product.
What rights are given to users for whom Smart Process Management is defined?
Users defined in the software can be given the authority to enter form-based forms, add new records, update records, delete registered data (depending on their authorization) and upload files to the form. A user will not be able to log in to the system via more than one device at the same time.
In what format can the documents received from the software be downloaded?
Reports received from the software can be output in XLS and PDF formats.
How does the additional license process work in Smart Process Management and can user-based authorization be made?
The desired software can be used with a license rental model without any user limit, and authorizations can be assigned to software modules on the basis of user profile. From the user roles field, it can be determined which personnel can access which menus and sub-modules.
How does the process proceed if the number of users increases or decreases after purchasing the product?
New pricing is determined according to the number of new licenses you add after purchasing the product. For example, you bought 9 licenses in the first place and started paying at the first level. If you add 9 more licenses, you will have a total of 18 licenses, thus reaching the second level of users. Accordingly, while the 9 users you purchase in the first place will be priced according to the first package, your second 9 licenses will be priced according to the second package. When you reduce the number of your users, a similar scenario will occur and you will be priced based on the number of users you currently have. In addition, a withdrawal fee will be deducted from the number of canceled users.
With which systems is the software integrated?
The software has a web service infrastructure that will enable integration with other software used by customers; Restfull API and SOAP format integration tools for the software used here, as well as Customer Web pages, Banks, Vehicle Tracking Systems, Accounting Applications, E-Invoice Applications, LDAP - Active Directory, SMS Portals, Meal Cards, PDKS Devices, Virtual POS platforms, Call Center Applications can be integrated with systems.
What will be charged to the customer if the service is canceled before the commitment ends?
The customer acknowledges that he has made a 12-month commitment within the scope of this service and agrees that he will pay a withdrawal fee if he cancels the service before the commitment is completed. The amount of withdrawal fee is calculated as follows: The discount amount provided to the customer as a benefit from the beginning of the commitment until the date of termination of the commitment and the difference between the non-commitment and committed package price is calculated by multiplying it by the period during which the customer benefits from the commitment. The unaccrued portion of the amounts determined to be collected between the termination of the commitment and the end of the 12-month ordinary commitment period is calculated. The lower amount between the two calculated amounts is reflected to the customer as a withdrawal fee.
What is the Basic User Role?
A user with the Basic User Role has the ability to view and open forms in the areas he/she is authorized in the Human Resources Module, Personnel Attendance Tracking System (PDKS) Module and Organization Management Module. For the Human Resources Module, the user can create New Leave Requests in addition to being able to view the Personnel List and their own requests from the My Leave Requests section. In the Personnel Attendance Control System (PDKS) module, the user can access his/her own logs through the system, as well as perform entry and exit transactions by scanning the QR code via the mobile application. In the Organization Management module, the user is only authorized to view the Organizational Chart, Business Document List, Business Information, Business Files, Business Directory, Branch/Warehouse/Departments and Business calendar submenus. Finally, users are also authorized to view the homepage.